Return & Refund Policy

At Kiddie Kloset, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, our return and refund policy is designed to be straightforward and customer-friendly.

1. Eligibility for Returns and Exchanges

  • Time Frame: You may initiate a return or exchange within 3 days of receiving your order.

  • Condition of Items: Items must be unused, unwashed, and in their original condition with tag bill and seal. Products that do not meet these criteria will not be eligible for a refund or exchange.

  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

  • Personalized or custom-made products

  • Items marked sale

3. Return Process

To initiate a return or exchange:

  1. Contact Us: Reach out to our customer service team at info@kiddiekloset.in to request a return authorization. Please provide your order number and reason for the return.

  2. Shipping Instructions: Once your return is authorized, we will provide you with the return shipping address and any necessary instructions.

  3. Packaging: Securely package the item to prevent damage during transit. Include the original receipt or proof of purchase inside the package.

  4. Shipping: Ship the item to the address provided. We recommend using a trackable shipping service to ensure the package reaches us safely.

4. Refunds

  • Processing Time: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days and credited to your original method of payment.

  • Shipping Costs: Original shipping charges are non-refundable. If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.

5. Exchanges

If you wish to exchange an item for a different size or color:

  • Availability: Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued.

  • Process: Follow the return process outlined above. Once we receive and inspect the item, we will ship the replacement item to you.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notification: Contact our customer service team immediately upon receiving the item.

  • Resolution: We will arrange for a replacement or refund, including covering any return shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund within the specified time frame:

  • Check Account: Verify your bank account or credit card statement.

  • Contact Provider: It may take some time before your refund is officially posted. Contact your bank or credit card company for more information.

  • Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at info@kiddiekloset.in

8. Changes to This Policy

Kiddie Kloset reserves the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

For any further questions or clarifications, please contact our customer service team. We are here to assist you and ensure your shopping experience with Kiddie Kloset is enjoyable and hassle-free.